Shipping policy

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times We currently ship within the United States only.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods (holidays, etc.).

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly through the carrier's website.

Lost or Stolen Packages EvoriLock is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please contact your local carrier and check with neighbors or building management. If the issue is unresolved, contact us at support@evorilock.com and we will do our best to assist.

Address Accuracy Please ensure your shipping address is correct at checkout. EvoriLock is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@evorilock.com — we can only modify addresses before the order has been fulfilled.