Refund policy
At EvoriLock, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unopened and unused, in the same condition you received it, and in its original packaging.
To initiate a return, please contact us at support@evorilock.com with your order number and reason for return. We will provide you with instructions on where to send your item.
Return Shipping Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Non-Returnable Items
- Items that have been opened or used
- Items returned after the 30-day window
- Items damaged due to misuse or accidents
Damaged or Defective Items If you received a damaged or defective item, please contact us at support@evorilock.com within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.